How can we help you?

I want to use my NS servers for the domain, is that possible?

No, our service is designed to use our NS servers. We do not guarantee the stable operation of any functions if the connection is different from the recommended one.

We strongly recommend not to use settings related to explicit IP-addresses, because they can change. Any functionality is not guaranteed.

What payment systems are supported?

The list of payment systems currently supported can be seen in Settings - Payments - Add payment provider:

How do I confirm domain ownership for Google services?

To confirm that the domain belongs to you, add the necessary meta tags in Settings - General - HTML code and perform Google validation.

You can only confirm the second level domain, the link, most likely, will not be able to be confirmed.

Do I need to buy hosting?

No, it is enough to register a domain and make DNS settings. Taplink acts as a hosting service

How do I edit DNS records?

The records necessary for Taplink to work with the linked domain are created automatically. If necessary, you can add any DNS records of your own, to do that: Settings -> Custom Domain -> "Action" button -> Zone management

What information must be added to go through the approval process with payment systems? Where is the legal information posted?

In order to pass the approval of the payment systems and to comply with the legislation on personal data, I would recommend:

1. Add an internal page to the home page (add a block - page). The name of the button is "information".
2. On the inside page place the text with your details (name of the legal entity, TIN, etc.).
3. Add another internal page to place an additional copy of the offer agreement and the privacy policy.
4. You can add logos if the bank requires it.

For forms: Add-ons - Legal information.

For the store: Settings - Goods - Legal information

How to change the title (page title), set the description and keywords?

The page title and description for search engines can be placed in

Settings - General - SEO

The rest can be added via HTML code in meta tag format (keywords are listed separated by commas).

<meta name="keywords" content="Keywords, words"/>

I have set up a payment system. Why doesn't the test purchase show the payment options?

Two main reasons:

1. The payment system does not support your currency.
2. The amount of payment is less than the minimum or more than the maximum amount that can be paid through this payment system.

Why doesn't the status of the request change to "Paid" when payment is made?

Most likely notifications are not enabled on the side of the payment system: the corresponding checkbox is not checked and the URL where these notifications should be sent is not specified.

After making corrections for new requests the status will change automatically, for earlier requests you will need to change it manually.

How do I set up Paypal to accept payments?

To set up Paypal:

1. Go to Settings - Payments - Add payment provider - PayPal
2. Enter the email address of your corporate Paypal account. Note - the e-mail address, not the link to the account!
3. Choose the available payment options. 
4. Select the operating mode (test mode or live mode).
5. Copy the notification page URL to the clipboard
6. Click the "Save" button.

In your personal Paypal account, turn on payment notifications (to change the status of the request and trigger the necessary events, such as sending emails):

1. On the PayPal site, select "Settings". 
2. Select the "Account settings" item.
3. In the form that opens, in the "Notifications" section, click "Refresh".

In the dialog box that appears, click "Select IPN Options".

Then enter (paste from the clipboard) in the Notification URL field. Enable IPN messages.

Click "Save." It will show the current IPN status.

How do I create a global section and apply it to a block?

To create a global section, go to Design - My Designs, click Edit for the selected design theme, and then click Add Section

For each section you can set the indent (Top, bottom, or sides. If the indentation is disabled then the section stretches to the whole screen), background parameters (color, picture), fonts (for text blocks), and the appearance of the buttons. After configuring the section, press the "Save" button of the design theme settings.

To apply the created section to the block go to the Section tab of the block, select the desired section from the list and click Save. If necessary, the section parameters can be edited directly in the block settings.

How do I create a section for a block (local section)?

In the block settings, go to the "Sections" tab, select "New Section", set its parameters, and click "Save".

How do I expand a section into adjacent blocks?

The sliders at the top and bottom of this section are used to expand the sections.

How can I prevent search engines from indexing my Taplink?

Add in Settings - General - Insert HTML

<meta name="robots" content="noindex">

which will disallow search engines to index your pages.

How do I add meta tags?

They should be placed in Settings - General - Insert HTML code, and when the page is generated the system will automatically put them in the head section. 

How do I change the color of the Text?

For each "Text" block, you can set a different color from the design theme settings by selecting it in the settings for that block.

Can I add my own font?

At the moment, adding your own fonts is not supported, you can only select one of the preset fonts.

How do I hide the logo from the Taplink page?

To hide "Powered by Taplink" from the page, check "Hide Taplink logo on page" on the "Settings" - "General" page and click "Save".