How can we help you?

How do I set up a Taplink in Instagram?

You need to enter the Taplink link in the "Website" field of your Instagram profile.

1. In your Taplink account, click "Publish," then click "Copy Link"

2. On Instagram, click "Edit Profile," paste the link into the "Website" field, then click Done/Submit.

Why do I see Taplink home page when I click on a link in Instagram and not my own?

Most likely your link is not set correctly. For example, the link contains an error or does not match your current nickname.

Most often this situation happens after changing your Instagram nickname, when you've updated the link in Taplink, but haven't inserted the updated link into your Instagram profile website.

Is it a paid service?

We have free and paid subscriptions. You can obtain additional information about the rates and functionality here: https://taplink.at/en/tariffs/

Can I use a link like https://taplink.cc/id:*******?

No. This is a technical link that works only inside your account on the website. To get the public link you need to connect Taplink to Instagram or connect your domain (domain support is available only for BUSINESS plan).

Why does a link like "www.mydomain.ru" not open from Instagram?

In Instagram, the link must be without the "www" because https://www.mydomain.com/ redirects to https://mydomain.com/. Instagram does not allow such redirects.

What is included in the basic free plan?

The free plan is activated automatically upon registration. Also after the end of the paid period of PRO/BUSINESS plans or the test period, the free plan is automatically activated.

You can get a promo code for the test of all functions in the technical support chat.

All features are listed in the plan description:

Available Blocks:

- Text
- Links
- Delimeters
- FAQ
- Media and text


How do I connect Taplink to another Instagram?

STEP 1:

Log in to the Instagram profile you want to connect Taplink to.

STEP 2:

If necessary, unlink the old profile. To do this, click "Publish," go to the Instagram tab, and unlink your current profile.

STEP 3:

Connect a new profile by clicking the "Connect with Instagram" button

​step 4:

The authorization process will begin, please complete it.

Do you have support for amoCRM, Jivosite and other services? Are their services included in the price of the tariff?

We have integrations with these services, but these services are paid for separately.

So you offer discounts?

Yes. If you pay for 6 or 12 months right away, you will get 30% of 50% off respectively.

Why am I supposed to pay for a minimum of three months?

We have very reasonable prices. Most services charge more per month that we do for three.

I want to switch from PRO to BUSINESS, why does it not show the surcharge / does not recalculate?

Our system shows the surcharge in the plan's cost column. The number you see when you pay for the plan is the amount of surcharge.

Our current prices for BUSINESS plan are: 
3 months = $27
6 months = $37.8
12 months = $54

How do I know my plan and its expiration date?

This information is available on the "Pricing" page

What happens after the end of the paid period?

Functionality is provided for the duration of the plan payment (3,6,12 months). At the end of this period, you are transferred to the basic (free) plan and paid functions are turned off. After paying the plan extension they are activated again. There is no need to set it up again.

We do not have automatic charges (subscriptions), only advance payments for the chosen period.

If you do not plan to extend the plan - delete (send to archive) blocks of paid plan in advance, then there will be no inactive items and messages about unpaid subscriptions on the page.

How do I change the email address associated with my account? And how do I change the password?

Click on your avatar, go to "My profiles" -> "Account settings" and make the necessary changes by clicking "Edit" next to your email address or password.

How do I sign up for Taplink?

To register with Taplink, you need to log into your browser under the desired Instagram profile, go to the Taplink website, enter your email and click "Get started for free"

How do I add another profile to my account?

To add another profile to your existing personal account:

Step 1:

Click on your avatar and select "My Profiles", click "+ New Profile" and confirm adding a new profile to your personal account. If you've pre-authorized in your browser (from where you're working with Taplink) under the desired Instagram - can choose "Instagram", or create an "Empty Profile" and link the desired Instagram to it later.

Step 2:

Switch to the added profile, click the "Install" button (if an empty profile was created).

Step 3:

Bind your Instagram or connect the domain (available on the Business rate).

How do I sign in to Taplink?

There are currently the following ways to sign in to Taplink:

1. By username and password combination

2. Via Facebook or Google account

If you don't remember your password, use Restore Access feature

I don't get an email with a verification code

The most likely cause is the anti-spam system used by your email provider.

1) Check your spam folder, in most cases the email will be there. If the emails came in but ended up in the spam folder - go to each of them and mark them as "NOT SPAM" so that the system will deliver them to you more reliably.

If you use email notifications, it is recommended that you add [email protected] and [email protected] to your email address book. This should prevent messages from getting into the spam folder or being filtered by the anti-spam system.

2) If there is no letter in "spam" - it means that your mail service does not allow our letters to pass through at all. We have no way to influence this. It can sometimes happen with icloud, yahoo, hotmail. As a variant to replace mail. The process of logging in and replacing mail without logging in is discussed in this video: 

Why can't I log in through Instagram?

Instagram has changed its authorization system, so it is not possible to log in through the account of this social network.

How do I reset my Taplink password?

To recover your password:

Step 1: Click on the "Restore access" link

Step 2: Enter your Instagram profile nickname (no @) or the email address that your Taplink profile is registered to.

Step 3: If you have entered the profile nickname at step 2, specify the e-mail address you have used for registration with Taplink and click on "Continue".

Step 4: An email with a verification code, which is entered on the Taplink page, will be sent to the provided email address.

Step 5: Set a new Taplink password.