How can we help you?

How to transfer a plan from one profile to another?

To transfer a paid plan, see the instructions here - https://taplink.at/help/faq/common/plans/

It is necessary that both profiles should be in one personal profile. The button to transfer the plan is on the page "My profiles", which you can find by clicking on the avatar in the upper right corner of the screen. Click "+New profile" and select "Instagram". 

Then finish the sign in process -> go back to the "My profiles" and click transfer profile.

How do I sign in to my Taplink account?

You can sign in to your Taplink account by entering your username (email address) and password, or by linking to your Facebook or Google account.

If you don't remember your email, you can change it by confirming your identity via Instagram.

How do I connect my Instagram profile (get personal link to my Taplink)?

To connect Taplink to Instagram, log in to the desired Instagram profile in your browser, at https://www.instagram.com/, so that the profile is available for editing.

If you have several profiles on the same email when authorizing in Instagram you need to enter the nickname of the profile, not the email to which it is attached. If you enter the mail, it will always authorize in the first of them. Therefore use exactly a name of a necessary profile as a login

1. Log in to the desired Instagram profile in your browser or in the Instagram app (if installed on your device).
2. Connect new profile by tapping the "Connect with Instagram" button
3. Enter your profile name or Instagram link and click OK

I've changed my Instagram username, so how do I also change it in the link?

If you've changed your Instagram username, then you should press the "Publish" button, scroll down and click "Update information". If you press it, the system will get updated information from Instagram and ask you if you'd like to change the link.

I have a PRO plan, I want to switch to BUSINESS, where does it show my surcharge?

If you go to the Pricing page - https://taplink.at/tariffs/ - the BUSINESS column will automatically show you your surcharge.

Current prices for BUSINESS plan:
3 months = $27
6 months = $37,8
12 months = $54

How do I install and configure Facebook Pixel?

For all the information on setting up Facebook Pixel, see https://taplink.at/help/faq/settings/pixel/.

How do I connect my domain?

All information about connecting domains can be found at https://taplink.at/help/faq/settings/domain/

How do I set the background, the rounded buttons and make them different colors?

For all the information on setting up the Taplink layout, see https://taplink.ru/help/faq/settings/design/

Why is my account blocked?

We prohibit: online casinos and links to them, 18+ content in any form (including sex dating), as well as phishing and other dubious activities. Restricted are links to similar sites, fake news, and any illegal use of trademarks, logos.

Blocking is done automatically.

In addition, we block spam and anything that violates Facebook's rules. You can check the eligibility of your links through the Facebook service:

https://developers.facebook.com/tools/debug/sharing/

If the blocked account had a paid rate, then to make a refund write a request to [email protected] attach to it the receipt from the online cash register (it came after the payment to the post) and within 10 working days according to the contract-offer the rest of your payment will be refunded.