How to contact Instagram support in the app, by email or phone

Julia Moore
IG customer service helps to resolve problems with managing an account, its recovery and blocking, and with using the social network in general. You can contact Instagram support from the official website, mobile or desktop web versions. They assists personal and brands’ Instagram accounts.
Reading time — 8 minutes

Before you reach Instagram help center

You can try to solve the problems yourself before you request support on Instagram. Instagram gives a good guide for the purpose. Navigate the link or open it in the app:

  1. Open the profile menu.
  2. Choose the settings.
  3. Tap the Help section.
  4. Open Help Center.

When you've got to the help center, you can just write your problem in the search above.

If you see nothing relevant on the page, find a solution in the sections.

  1. Decide on a category of the problem.
  2. Find a relevant question.

Instagram account recovery

If the problem is losing the access to your account, you can fix it from the main page of the social media platform. You will need your email or phone number link to your Instagram account.

  1. Tap the link "Get help logging in" on a phone, or "Forgot password?" on a computer.
  2. Type your email address or the phone number. Instagram will send you a link. 
  3. Navigate the link from the mail or message to get back into your account. 
  4. Set a new password.
Read our guide about IG account recovery. There we described how to get your account back even if you don't have access to your email, phone number, or don't even remember your username.

How to contact the Instagram support team

You can reach the support both from a phone or computer. The reply will be sent to the mail you have in the account settings.

Request support from a phone

To send a message to the customer service and report a problem, open the app and tap the buttons named below. 

  1. The three lines from your profile page.
  2. The gear thumbnail in the opened menu. 
  3. Help.
  4. Report a Problem section.
  5. Report a Problem option.

Describe your problem to the Instagram support team, attach media if needed, then tap Submit. 

Read how to add two, three or more links to your bio in socials. We wrote about it in short and simple words here.

Contact Instagram support from a computer

You can contact Instagram support team from a computer from the website.

  1. Click your avatar.
  2. Click the Profile icon.
  3. Open the settings.
  4. Choose Report a Problem.
  5. Describe a problem, here you can also attach a photo or video. Click Send Report.

Windows 10 application

If you have Windows 10, you might have installed the Instagram app. You can use it to reach the customer service. The directions are the same as for reporting from the website.

Instagram customer service phone number

You can also try to request help from Instagram support by phone. This is the customer service phone number you can call:

1-650-543-4800

But don’t expect a human to answer you. An IG bot will be more likely to deal with your problem first when you call.

Contact Instagram support team by email

You can also contact Instagram help center by email. You don’t need to open the website or the app. It’s useful when the problem is that you can’t open them.

Address the message to the Instagram support email to contact the customer service.

In your email to Instagram support:

  • Give a profile link. 
  • Describe the problem. 
  • Attach a screenshot with a bug or affront. 
  • OS and the device you are trying to get into your account from. 

If you described the problem properly, Instagram help support will consider the request and reply by email.

When to request Instagram support

Whatever way to contact Instagram support you choose, IG customer support deals with the queries like: 

  • account recovery;
  • failures and bugs in mobile and desktop versions of the social media;
  • ads payments problems;
  • creating a business-account;
  • verification;
  • missing notifications;
  • temporary or permanent account block;
  • hacked accounts;
  • violating the community guidelines;
  • conflict situations between Instagram users.

You can also reach for help when you get a message like "Unable to use on your device" or "Unavailable on your device". In this case the support team will help to find out the reason and solution for the failure.

How long does it take Instagram to answer?

Instagram provides no information on how fast it responds. From personal and other users' experience we can conclude it takes 24-48 hours for the first answer. If the problem requires further conversation, you have to wait longer for each following message. If the email contents incomplete information, it may be ignored. And, of course, this is not about when you call Instagram support. 

Neither does Instagram please its users with the information about the time it solves the problems. But you can check the progress. Open Reports in the Support Requests section. Tap a report to see the details. Mind, Instagram mentions that not all your reports can be found there. 

The bottom line

The easiest way to report a problem is through the app. If you can’t launch it, contact Instagram support by email, or use the phone number.

Tell us in the comments how long you usually wait for Instagram support answer?